Building an AI-driven operations hub that unifies carrier data, warehouse telemetry, and customer demand signals into a single control plane — cutting exception handling time by 60%.
The Challenge
Operating across 14 countries with 30+ carrier integrations, the client had no single view of shipment status. Operations teams manually triaged thousands of daily exceptions across disconnected portals, causing SLA breaches and eroding client trust.
Our Approach
We designed and built a unified control tower platform ingesting real-time data from all carriers via standardized APIs and EDI feeds. An ML-based anomaly detection layer automatically triages exceptions by severity and routes them to the right team.
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